Report
Notify us of the loss and receive immediate guidance on the information required.
Claim Advisory
When Losses Happen, Experience Matters.
We stand by you when it matters most. Our Claims Advisory team supports you from the first notification of loss to final recovery — with expertise, advocacy and commitment.
Why Claim Advocacy
Insurance Is More Than a Policy. It's About Recovery.
A claim tests insurance through policy interpretation, technical assessments, financial calculations, and negotiations. We provide structure, expertise, and advocacy with confidence.
Expertise
Deep insurance and industry knowledge
Advocacy
Deep insurance and industry knowledge
Clarity
Deep insurance and industry knowledge
Commitment
Deep insurance and industry knowledge
Our Promise
Don't let a denied claim be the final word.
Every day you wait, evidence fades and deadlines close. Our advocates are ready right now — get a clear, confidential claim assessment within 24 hours
Our Claim Journey
From Incident To Recovery
Review
We interpret your policy, review coverage, and assess applicable extensions and exclusions.
Strategise
We develop the claims strategy, documentation plan, and align all key stakeholders.
Assess
We assess losses, quantify damages, evaluate interruptions, and identify causes.
Advocate
We engage with insurers, negotiate claim value, manage disputes, and support escalations.
Recover
We support settlement, follow up on payments, coordinate recovery.
Claim Expertise
Expertise Across Different Risks
Property & Engineering
Support for complex claims involving property damage, machinery breakdown, fire, flood, and major industrial losses.
Marine
Specialist support for cargo damage, transit losses, theft, contamination, and other marine-related claims.
Business Interruption
Expert guidance for loss of profit, increased operating costs, indemnity periods, and financial loss assessment.
Liability & Financial Lines
Claims expertise across D&O, public liability, product liability, professional indemnity, and related exposures.
Construction & Infrastructure
Claims support for CAR, EAR, project losses, and complex matters involving contractors and multiple stakeholders.
Cyber & Emerging Risks
Support for cyber incidents, ransomware, business interruption, surety, and evolving technology-related risk exposures.
Claims Preparedness
Prepare Before the Loss.
Effective claims management begins before a loss occurs. Our Claims Preparedness services help businesses identify gaps and prepare teams to respond effectively.
Policy Gap Analysis- Asset Valuation Review
- Business Interruption Review
- Claims Readiness Assessment
- Mock Claim Exercises
- Claims Documentation Framework
- Claims Training
- Plant Risk Walkthroughs
Our Commitment
When A Loss Happens, We’re Ready
From first notification to final recovery, our Claims Advisory team is here with the expertise, structure and advocacy you can rely on.
Frequently Asked Questions
Answers to Common Insurance Queries
Protect people and property first, take reasonable steps to limit further damage, preserve evidence, and contact your claims adviser as soon as possible.
Notify your insurer as soon as practicable. Your policy may set a specific notification period, so check its terms and speak with your adviser promptly.
Requirements depend on the policy and type of loss. Common records include incident details, photographs, invoices, ownership or valuation records, and correspondence relating to the event.
Timing depends on the complexity of the loss, the information available, policy terms, and the insurer's assessment. Our team helps coordinate the process and keep you informed.
We can review the insurer's reasons alongside the policy wording and supporting evidence, then help you understand the available next steps.
Underinsurance means the insured value or limit is below the amount needed for the covered exposure. It can affect the amount recoverable after a loss, depending on your policy terms.
